General Terms and Conditions

Gastroservis, spol. s r.o., Strojnícka 2907/8, 821 05 Bratislava, IČO: 44447507, IČ DPH: SK2022733460

1. Introductory provisions

These general information and terms and conditions govern the relationship between the company Gastroservis and the buyer. The document applies where no separate contract exists between the parties. Relationships not regulated herein are governed by the Commercial Code and the Civil Code of the Slovak Republic.

The seller reserves the right to amend or completely replace the General Terms and Conditions, with a notice published on its website.

2. How to order goods

Orders are accepted only in writing via e-mail (obchod@gastroservis.sk), post or the e-shop. Orders must contain the buyer's details, product names, quantities, codes, delivery terms, date and method.

Confirmation will arrive within two business days. Upon confirmation, the purchase contract between the seller and the buyer is considered concluded.

Goods are reserved for a maximum of 7 days from confirmation. Failure to collect results in cancellation of the contract and sale of the goods.

3. Order cancellation

By the buyer: After confirmation, the buyer may cancel the order if the seller fails to meet the agreed delivery terms.

By the seller: The seller may cancel the order if confirmation is not possible (incorrect contact details), the goods have been discontinued, timely delivery is not possible due to force majeure, or the supplier's prices have changed significantly.

4. Payment terms and prices

Prices do not include VAT for EXW collection from the central warehouse in Banská Bystrica. Individual product discounts are set according to the supplier.

Invoices are paid via an advance (pro forma) invoice or cash on delivery, unless agreed individually.

With extended payment terms, late payment incurs interest of 0.05% of the amount due for each day of delay.

5. Transfer of ownership and risk of loss

All goods remain the property of the seller until paid in full. The risk passes when the buyer takes over the goods from the seller or the contracted carrier.

6. Delivery terms

For items in stock, delivery takes place within 3 business days. Non-stock items take 3-5 weeks from confirmation.

7. Complaints and warranty terms

Goods arrive in suitable packaging protecting them from damage during transport. The buyer must check completeness and quality upon receipt. Visible defects require a written complaint immediately, no later than 48 hours after receipt.

Warranty period: 12 months from the date of delivery under commercial law.

8. Jurisdiction clause

Under Slovak law (Act No. 97/1963 Coll. (Slovakia)), all disputes arising from contracts or related claims are decided by courts in the territory of the Slovak Republic.

9. Consumer's right of withdrawal

The buyer may withdraw from the contract within 14 calendar days of receiving the goods without giving any reason.

Withdrawal is submitted by written notice to the seller's address or by e-mail to info@gastroservis.sk

The cost of returning the goods is borne by the buyer. Items must be undamaged and complete with the original documentation, accessories and packaging.

10. Consent to the processing of personal data

Submitting the newsletter sign-up or the contact form grants consent under EU Regulation 2016/679 for the company Gastroservis to process data including name, e-mail, message subject and telephone number for promotional communications.

11. Final provisions

The terms are binding from the moment of publication on the seller's website. Sending an order confirms acceptance of the prices and terms valid on the day of sending.

12. Contact information

Telephone: +421 905 126 087
Fax: +421 48 41 43 980
Email: info@gastroservis.sk

VALID FROM: 01.04.2019

The seller reserves the right to printing errors and technical or price changes without prior notice.

Signed: Ing. Ivan Vincenc, Managing Director